DuoKey
Industry

Regulated SaaS

Keep Salesforce, ServiceNow, Genesys and Microsoft 365 usable while encryption keys stay outside the SaaS operator.

Business stakes

Challenges leaders recognise

Regulated teams adopt Salesforce, ServiceNow, Genesys and Microsoft 365 because the business runs there. Compliance still asks who can decrypt CRM records, ITSM fields, call recordings or labelled documents. DuoKey integrates with each platform’s customer-key or external-key path so workflows stay familiar while key material stays outside the SaaS operator.

SaaS encryption that still leaves keys with the vendor

Default or vendor-operated keys encrypt data but leave decryption inside the SaaS trust boundary.

Fragmented custody across apps

Each SaaS product invents its own BYOK story. Auditors want one coherent custody and evidence model.

Concentration and outsourcing risk

Outsourcing the application does not outsource accountability for who can access plaintext under DORA, GDPR, HIPAA or sector rules.

AI and discovery on SaaS data

Copilot-class tools and data-discovery platforms widen who can reach content unless the data layer already enforces external keys.

Solutions

How DuoKey addresses the sector

Salesforce Encryption

BYOK and Cache-Only Key with keys managed outside Salesforce.

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ServiceNow Encryption

CLE and Edge Encryption with MPC-backed key control.

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Genesys

Local Key Management so recordings stay under organisational key authority.

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Microsoft 365 DKE and Customer Key

DKE for high-sensitivity labels; Customer Key for service encryption under your authority.

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Varonis + DuoKey

Encrypt classified data with Double Key Encryption without changing user workflows.

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Compliance

Regulatory context

DORA and financial outsourcing

Demonstrate ICT risk controls when critical data sits in SaaS used by financial entities.

Relevant products
DuoKey for SalesforceDuoKey for ServiceNowDuoKey for Microsoft 365 DKE

GDPR and sector privacy

Encryption and key custody as technical measures for personal data in SaaS.

Relevant products
DuoKey for SalesforceDuoKey for ServiceNowDuoKey for Genesys

HIPAA and regulated health operations

Protect ePHI and operational data in cloud CRM and service platforms.

Relevant products
DuoKey for SalesforceDuoKey for ServiceNowDuoKey for Genesys

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