DuoKey for Genesys
Data sheet. 2 pages, 2025.
For organisations moving their contact centre to Genesys Cloud while keeping control of the encryption keys. It describes DuoKey's Local Key Manager (LKM) for Genesys Cloud, and the choice of storing keys on premises, in the cloud, or both. Get it before your migration so key ownership is settled up front, not after an audit finding.
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Moving your contact centre to Genesys Cloud puts call recordings and customer conversations on the platform. Under GDPR, FINMA, and similar rules, you still have to show that you control the encryption keys.
DuoKey's Local Key Manager for Genesys Cloud lets you do that. The key is computed in shares that are never assembled in one place, and you choose where they live: on premises, in the cloud, or both.
Two pages, with the deployment options and the sectors where DuoKey already runs it: automotive, finance, and luxury. Download it early so key ownership is settled before migration, not after an audit finding.
FAQ
Who is this for?
Contact-centre and security teams planning or running a Genesys Cloud migration under rules such as GDPR or FINMA.
What is the Local Key Manager?
A Genesys Cloud integration that lets the customer supply the encryption key. DuoKey computes the key in shares that are never assembled in one place.
How much changes on the Genesys side?
The sheet says it needs minimal configuration changes.