Genesys
Move contact-centre workloads to Genesys while encryption keys stay under your authority.
The problem
Regulators require keys and recordings to stay in a defined boundary.
Moving Genesys to the cloud introduces residency and exclusive-control requirements. Without independent keys, a migration can halt or expose the organisation to penalties.
Those rules constrain where keys and recordings may live.
Call audio and metadata are high-sensitivity records.
Custody gaps stop migration, they do not wait for a fine.
Genesys must not be able to open recordings alone.
Security leadership
Genesys
Four questions surface in every security review.
What changes
DuoKey integrates with Genesys through Local Key Management") to protect sensitive customer data while maintaining advanced CX capabilities, ensuring regulatory compliance (FINMA, DORA, HIPAA, GDPR) without compromising performance.
Advanced Encryption Key Management
Distributed Key Storage
Complete Key & Data Control
Straightforward integration
In detail
Store encryption key fragments on-premise or in your chosen jurisdiction. Even if data resides in Genesys cloud, keys remain physically in your controlled environment (e.g., Switzerland for Swiss companies).
✓ Satisfies Swiss Federal Data Protection Act and FINMA data sovereignty requirements
Products
Keep Microsoft from unlocking regulated mail, files and Teams content alone, without leaving M365.
Tell us where control is difficult today. We will help you identify a practical next step.
